Q: What is LabLine Central?
A: LabLine Central is a state-of-the-art service that allows your patients to easily retrieve their messages by telephone at their convenience and without the need to talk with you or your staff!
We also include an appointment reminder service and a message notification service for your convenience.

Q: How does it work?
A: A provider calls a toll-free telephone number, logs in, and then hears their greeting (for example, "Welcome, Dr. Kelly Johnson").
He or she enters the patient’s ID number and a four-digit passcode and then records a personal message (i.e. the lab results) for the patient. They can easily move on to the next patient, or hang up when finished... or they could simply send a web message instead.

Q: When leaving a message for a patient, can I pause the recording?
A: Yes. Pressing the star key will pause the recording. Pressing the star key again will resume the recording where you left off.

Q: What is a Web Message?
A: While we think it's best to send a personal message to a patient, we've included the web messages feature to allow you to send generic lab results messages by making a few clicks on the LabLine Central website, without even picking up the phone.

Q: How do Web Messages work?
A: Setting up your web messages is easy. First, you record the web message over the phone. Then, you can quickly send one to a patient at any time by logging in to the webpage and selecting the web message you would like to send.

Q: How do our patients retrieve their messages?
A: Each patient will call a toll-free telephone number and will hear a personalized greeting for your group (for example, "Good morning! Thank you for calling Northshore Physicians, and welcome to LabLine Central, your personal 24-hour medical message line."). The system will then ask the patient to enter their ID number and their four-digit passcode. Your patient will hear their lab results delivered as a personal message from the provider.

Q: What's the best four-digit number to use for a patient's passcode?
A: We suggest the patient's year of birth or the last four digits of the social security number, as these numbers never change and are easily remembered.

Q: How do our patients know when to call for their messages?
A: Your staff simply gives each patient their own personalized LabLine Central Patient Card. All you do is write down the patient ID number. As part of the Message Notification Service, the system will let your patient know they can now call in to retrieve their message.

Q: Do you furnish the Patient Cards?
A: Yes. We provide the first batch of cards you'll need as part of your initial setup. After that, you'll need to print them yourself, but we'll supply a customized ready-to-print graphic image for your local printer.

Q: What is your Appointment Reminder Service?
A: When you enter an appointment date and time for a patient online, LabLine Central will call them one business day before their appointment to remind them about their next scheduled visit.

Q: What is your Missed Appointment Service?
A: When a patient misses an appointment, you just enter the patient number online, and LabLine Central will call them with a friendly reminder to reschedule their appointment. We also give the patient your office number for their convenience.

Q: What is your Office Announcement Service?
A: You can easily have LabLine Central call your patients with appointment cancellations due to weather or scheduling changes, collection calls or general announcements like "Moving To A New Location!" Pick the message, enter the patient numbers and click "Send". It's that easy!

Q: What is your Message Notification Service?
A: Once you send a message to a patient, LabLine Central will call to tell them their message is now waiting.

Q: When does the system call out to my patients?
A: You decide. Simply log in as the administrator, go to the Admin Mode, and you can choose "when" and "how" every call is handled. We give you total control of the outdialed calls to your patients.

Q: How much does LabLine Central cost?
A: Our LabLine Central service is $189 a month per provider, plus a one-time start-up fee of $500 per practice.

Q: What equipment do we need to get started?
A: With just a telephone and an internet connection, you can call in lab results and view reports from anywhere on the planet.

Q: Can we generate and print reports or track who’s called?
A: Yes to both. A great feature of LabLine Central is that each provider and group administrator has a powerful reporting system ready for use. Via the web, you can produce any combination of
up-to-the-minute reports that you might need:

• Any or all patients
• Any or all providers
• All messages, new messages or retrieved messages
• All dates, a specific date or a range of dates.

You can even sort by date sent, date retrieved, or patient number,
in either ascending or descending order. All this may seem a little complicated until you try it for yourself. We keep it simple with drop down boxes and calendars. It just couldn’t be easier!

Q: Can we change patient or provider passcodes?
A: Yes. The group administrator can quickly change passcodes and print reports.

Q: Does LabLine Central meet HIPAA compliance?
A: Yes.

Q: What about old messages sent to patients? Do you store them?
A: Yes. We archive all messages for 2 years.

Q: Does LabLine Central require us to sign a long-term commitment?
A: No. We are confident in our service, and we know you’ll be pleased. However, if you’re not 100% satisfied, you may cancel
at any time with a 30-day written notice. No reason necessary.

Q: How much money can we save?
A: Go to our Savings Calculator and plug in the numbers. You'll be amazed by what you find.

Q: Can we try it right now?
A: Sure! Just click on Demo the System, follow the instructions and try it for yourself right now!

Q: What do your clients say about LabLine Central?
A: THE CAVALRY HAS ARRIVED! Check out our Testimonials.

Q: Is LabLine Central available in our town?
A: We're rapidly growing coast-to-coast and beyond. We have now expanded LabLine Central to provide service for every city in all 50 states.

Q: How do we get started?
A: We're easy to do business with. We keep life simple, and our agreement is very straightforward. We want your business, and we’ll do whatever it takes to keep you happy!

Q: Got questions?
A: We'd love to answer them. Call Gary Hall at 865.588.4390. We’re here to help!